http://www.b2cmother.com/blog Familiar or Strange Fri, 14 May 2010 09:26:39 +0000 http://wordpress.org/?v=2.9.2 en hourly 1 http://www.b2cmother.com/blog/what-if-the-undercover-boss-showed-up-to-your-call-center-by-glenn-pasch.html http://www.b2cmother.com/blog/what-if-the-undercover-boss-showed-up-to-your-call-center-by-glenn-pasch.html#comments Fri, 16 Apr 2010 15:19:57 +0000 michael http://www.b2cmother.com/blog/what-if-the-undercover-boss-showed-up-to-your-call-center-by-glenn-pasch.html http://www.b2cmother.com/blog/what-if-the-undercover-boss-showed-up-to-your-call-center-by-glenn-pasch.html/feed 0