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Tag Archives: performance

Capacity Planning Team performance Measureness

Monday, May 3, 2010

I love these high-level actions for its function: In general,% intervals in a number of acceptable service level, the percentage of intervals within a reasonable range around their target level of service? RevenueCost management of the actions that are measuring the basic functions of our own course businessThey and manage the ones you describe, but [...]

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What if the Undercover Boss showed up to Your Call Center? – by Glenn Pasch

Friday, April 16, 2010

I am sure we all have seen or heard about this new television show. The boss of a company dons a disguise so its employees won’t recognize him and he gets hired to work on the front lines of his company. The point is to see what working conditions the people in his company work [...]

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