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Tag Archives: business

Customer Experience Management – it mean to you?

Thursday, April 15, 2010

Customer Experience Management (CEM) is a very popular topic among call center leadership groups. It is an area I am very interested in, however I have found that many people have different definitions for it, and differing perspectives on how a customer contact center can influence customer experience. I’d like to open a discussion surrounding [...]

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Is it worth generating content for Social media?

Thursday, April 15, 2010

If nothing else, I think it’s worth considering the search benefits of a social media strategy.
If you care about people finding you online business- and who doesn’t in the travel business? – it’s worth investing time in raising your profile through social media channels.
If the question is about social media marketing- not [...]

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