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	<title>Fantastic Logic in eCommerce</title>
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	<description>Familiar or Strange</description>
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		<title>Miley Cyrus dancing talk</title>
		<link>http://www.b2cmother.com/blog/miley-cyrus-dancing-talk.html</link>
		<comments>http://www.b2cmother.com/blog/miley-cyrus-dancing-talk.html#comments</comments>
		<pubDate>Fri, 14 May 2010 09:26:39 +0000</pubDate>
		<dc:creator>michael</dc:creator>
				<category><![CDATA[Uncategorized]]></category>
		<category><![CDATA[stupid]]></category>

		<guid isPermaLink="false">http://www.b2cmother.com/blog/miley-cyrus-dancing-talk.html</guid>
		<description><![CDATA[Coming this fall to the CW, a﻿ sci-fi cop drama produced by Tyra Banks. Washed up cop Anne Hathaway leaves her Quebec stinkhole to investigate a strange hole in space. Her moody partner, Cynthia Nixon, is fresh off a scandal involving a lettuce recall and joins her and their captain Burt Reynolds to see who [...]]]></description>
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		<slash:comments>0</slash:comments>
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		<title>Capacity Planning Team performance Measureness</title>
		<link>http://www.b2cmother.com/blog/capacity-planning-team-performance-measureness.html</link>
		<comments>http://www.b2cmother.com/blog/capacity-planning-team-performance-measureness.html#comments</comments>
		<pubDate>Mon, 03 May 2010 00:58:25 +0000</pubDate>
		<dc:creator>michael</dc:creator>
				<category><![CDATA[strategy]]></category>
		<category><![CDATA[Measure]]></category>
		<category><![CDATA[performance]]></category>
		<category><![CDATA[Planning Team]]></category>

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		<description><![CDATA[I love these high-level actions for its function: In general,% intervals in a number of acceptable service level, the percentage of intervals within a reasonable range around their target level of service? RevenueCost management of the actions that are measuring the basic functions of our own course businessThey and manage the ones you describe, but [...]]]></description>
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		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Failing Ashly Protea 4.24c</title>
		<link>http://www.b2cmother.com/blog/failing-ashly-protea-4-24c.html</link>
		<comments>http://www.b2cmother.com/blog/failing-ashly-protea-4-24c.html#comments</comments>
		<pubDate>Fri, 23 Apr 2010 06:51:06 +0000</pubDate>
		<dc:creator>michael</dc:creator>
				<category><![CDATA[strategy]]></category>
		<category><![CDATA[multiple]]></category>
		<category><![CDATA[show]]></category>

		<guid isPermaLink="false">http://www.b2cmother.com/blog/failing-ashly-protea-4-24c.html</guid>
		<description><![CDATA[So I have an Ashly Protea 4.24c that keeps going down on me. When I go to fire up my rack the Ashly boots up and then will just sit with all LED&#8217;s on and firmware info. on screen. Also, while this way, the front panel appears to be locked. I&#8217;ve gone through and cycled [...]]]></description>
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		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Top 5 ways to promote Online Store and Ranks on Search Engine</title>
		<link>http://www.b2cmother.com/blog/top-5-ways-to-promote-online-store-and-ranks-on-search-engine.html</link>
		<comments>http://www.b2cmother.com/blog/top-5-ways-to-promote-online-store-and-ranks-on-search-engine.html#comments</comments>
		<pubDate>Tue, 20 Apr 2010 13:16:25 +0000</pubDate>
		<dc:creator>michael</dc:creator>
				<category><![CDATA[strategy]]></category>
		<category><![CDATA[Online]]></category>
		<category><![CDATA[promote]]></category>
		<category><![CDATA[Ranks]]></category>
		<category><![CDATA[Search Engine]]></category>
		<category><![CDATA[Store]]></category>

		<guid isPermaLink="false">http://www.b2cmother.com/blog/top-5-ways-to-promote-online-store-and-ranks-on-search-engine.html</guid>
		<description><![CDATA[1.Forum signature:  Join and participate in niche forums related to your products.Put your websites/stores links in your forum signature.You can easily find them on google,Just search: intitle:&#8221;forum&#8221;+keywords,or intext:&#8221;forum&#8221;+keywords
2.Bookmarks and Diggs:  Submit your online store to Bookmarks and Digg style sites,and It&#8217;s really easy for backlinks and visitors. Here is the link list: digg [...]]]></description>
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		<title>We need to realize we are all in the Customer Business &#8211; by Glenn Pasch</title>
		<link>http://www.b2cmother.com/blog/we-need-to-realize-we-are-all-in-the-customer-business-by-glenn-pasch.html</link>
		<comments>http://www.b2cmother.com/blog/we-need-to-realize-we-are-all-in-the-customer-business-by-glenn-pasch.html#comments</comments>
		<pubDate>Fri, 16 Apr 2010 15:38:58 +0000</pubDate>
		<dc:creator>michael</dc:creator>
				<category><![CDATA[strategy]]></category>
		<category><![CDATA[call]]></category>
		<category><![CDATA[center]]></category>
		<category><![CDATA[Customer]]></category>
		<category><![CDATA[glenn]]></category>
		<category><![CDATA[improved]]></category>
		<category><![CDATA[Management]]></category>
		<category><![CDATA[pasch]]></category>

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		<description><![CDATA[Howard Schultz, the CEO of Starbucks stated, &#8220;We are in the customer business serving coffee, not the business of coffee serving customers.&#8221;
I think everyone who is in the Call Center Industry needs to remind their staffs what that means. If you asked your staff, would they say they are in the call center/contact center business, [...]]]></description>
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		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>What if the Undercover Boss showed up to Your Call Center? &#8211; by Glenn Pasch</title>
		<link>http://www.b2cmother.com/blog/what-if-the-undercover-boss-showed-up-to-your-call-center-by-glenn-pasch.html</link>
		<comments>http://www.b2cmother.com/blog/what-if-the-undercover-boss-showed-up-to-your-call-center-by-glenn-pasch.html#comments</comments>
		<pubDate>Fri, 16 Apr 2010 15:19:57 +0000</pubDate>
		<dc:creator>michael</dc:creator>
				<category><![CDATA[strategy]]></category>
		<category><![CDATA[automotive]]></category>
		<category><![CDATA[call]]></category>
		<category><![CDATA[center]]></category>
		<category><![CDATA[Customer]]></category>
		<category><![CDATA[glenn]]></category>
		<category><![CDATA[improved]]></category>
		<category><![CDATA[Management]]></category>
		<category><![CDATA[pasch]]></category>
		<category><![CDATA[performance]]></category>
		<category><![CDATA[service]]></category>

		<guid isPermaLink="false">http://www.b2cmother.com/blog/what-if-the-undercover-boss-showed-up-to-your-call-center-by-glenn-pasch.html</guid>
		<description><![CDATA[I am sure we all have seen or heard about this new television show. The boss of a company dons a disguise so its employees won&#8217;t recognize him and he gets hired to work on the front lines of his company. The point is to see what working conditions the people in his company work [...]]]></description>
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		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Learn CEM and passion on it</title>
		<link>http://www.b2cmother.com/blog/learn-cem-and-passion-on-it.html</link>
		<comments>http://www.b2cmother.com/blog/learn-cem-and-passion-on-it.html#comments</comments>
		<pubDate>Thu, 15 Apr 2010 15:49:07 +0000</pubDate>
		<dc:creator>michael</dc:creator>
				<category><![CDATA[strategy]]></category>
		<category><![CDATA[CEM]]></category>
		<category><![CDATA[learn]]></category>

		<guid isPermaLink="false">http://www.b2cmother.com/blog/http:/www.b2cmother.com/learn-cem-and-passion-on-it.html</guid>
		<description><![CDATA[I would love to help answer this, as CEM is what a company should be all about, if you do not have customers, you do not have a business. In the true meaning of CEM, this is about the perception of the customer from the first time they know or deal with your company and [...]]]></description>
		<wfw:commentRss>http://www.b2cmother.com/blog/learn-cem-and-passion-on-it.html/feed</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Customer Experience Management &#8211; it mean to you?</title>
		<link>http://www.b2cmother.com/blog/customer-experience-management-it-mean-to-you.html</link>
		<comments>http://www.b2cmother.com/blog/customer-experience-management-it-mean-to-you.html#comments</comments>
		<pubDate>Thu, 15 Apr 2010 15:40:34 +0000</pubDate>
		<dc:creator>michael</dc:creator>
				<category><![CDATA[strategy]]></category>
		<category><![CDATA[business]]></category>
		<category><![CDATA[Customer]]></category>
		<category><![CDATA[Experience]]></category>
		<category><![CDATA[Management]]></category>

		<guid isPermaLink="false">http://www.b2cmother.com/blog/http:/www.b2cmother.com/customer-experience-management-it-mean-to-you.html</guid>
		<description><![CDATA[Customer Experience Management (CEM) is a very popular topic among call center leadership groups. It is an area I am very interested in, however I have found that many people have different definitions for it, and differing perspectives on how a customer contact center can influence customer experience. I&#8217;d like to open a discussion surrounding [...]]]></description>
		<wfw:commentRss>http://www.b2cmother.com/blog/customer-experience-management-it-mean-to-you.html/feed</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Is it worth generating content for Social media?</title>
		<link>http://www.b2cmother.com/blog/is-it-worth-generating-content-for-social-media.html</link>
		<comments>http://www.b2cmother.com/blog/is-it-worth-generating-content-for-social-media.html#comments</comments>
		<pubDate>Thu, 15 Apr 2010 14:46:21 +0000</pubDate>
		<dc:creator>michael</dc:creator>
				<category><![CDATA[strategy]]></category>
		<category><![CDATA[business]]></category>
		<category><![CDATA[content]]></category>
		<category><![CDATA[Social media]]></category>
		<category><![CDATA[worth]]></category>

		<guid isPermaLink="false">http://www.b2cmother.com/blog/?p=4</guid>
		<description><![CDATA[If nothing else, I think it&#8217;s worth considering the search benefits  of a social media strategy.
If you care about people finding you  online business- and who doesn&#8217;t in the travel business? &#8211; it&#8217;s worth investing  time in raising your profile through social media channels.
If the question is about social media marketing- not [...]]]></description>
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		<slash:comments>0</slash:comments>
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