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Miley Cyrus dancing talk

Friday, May 14, 2010

Coming this fall to the CW, a sci-fi cop drama produced by Tyra Banks. Washed up cop Anne Hathaway leaves her Quebec stinkhole to investigate a strange hole in space. Her moody partner, Cynthia Nixon, is fresh off a scandal involving a lettuce recall and joins her and their captain Burt Reynolds to see who will be brave enough to penetrate the hole. After a rhinoceros escape on their ship they are put them in danger and only a fierce walk off will bring peace to the universe.

It is my opinion that 16 year old girls should not be dancing like that. It also adds fuel to the fire when its’ a 40-something year old man. Even if it is Hollywood, there needs to be a sense of civility in their Famous Population. Miley Cyrus should not be doing these things if she were decent. I’m sorry, but I have every right to pity her. What sadness, when such a promising youth is raped by the media. These are sad times indeed, Buck. What will become of this world in the long run?

Concerning the Miley Cyrus Incident,
It is my opinion that 16 year old girls should not be dancing like that. It also adds fuel to the fire when its’ a 40-something year old man. Even if it is Hollywood, there needs to be a sense of civility in their Famous Population. Miley Cyrus should not be doing these things if she were decent. I’m sorry, but I have every right to pity her. What sadness, when such a promising youth is raped by the media. These are sad times indeed, Buck.

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Capacity Planning Team performance Measureness

Monday, May 3, 2010

I love these high-level actions for its function: In general,% intervals in a number of acceptable service level, the percentage of intervals within a reasonable range around their target level of service?

RevenueCost management of the actions that are measuring the basic functions of our own course businessThey and manage the ones you describe, but I want WFM Manager hunger to be successful in business, not only its own parameters. I have the challenge to executives before WFM was time for a change in operating parameters WFM push-based and time, to work with managers to address the challenges. Having common goals that are healthy and productive discussions on the proper course of action.

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Failing Ashly Protea 4.24c

Friday, April 23, 2010

So I have an Ashly Protea 4.24c that keeps going down on me. When I go to fire up my rack the Ashly boots up and then will just sit with all LED’s on and firmware info. on screen. Also, while this way, the front panel appears to be locked. I’ve gone through and cycled the power and also went through the manual and found out to to reset the unit (hold esc. and recall while powering unit on). After I reset the unit it appears to be fine but as soon as I travel to another gig I have to do the same thing all over again. I’m a little weary about using it after I can get going because I don’t need it failing on me during show.

PLEASE any help/information would be much appreciated.
Anthony Galli Replys:

I had a friend tell me about a similar problem with the 4.24g. It would turn on and just display a bunch of random characters. Not sure if it’s the same problem, but he ended up just having to remove the battery and put it back in and it’s worked fine since.

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Top 5 ways to promote Online Store and Ranks on Search Engine

Tuesday, April 20, 2010

1.Forum signature:
Join and participate in niche forums related to your products.Put your websites/stores links in your forum signature.You can easily find them on google,Just search:
intitle:”forum”+keywords,or intext:”forum”+keywords


2.Bookmarks and Diggs:
Submit your online store to Bookmarks and Digg style sites,and It’s really easy for backlinks and visitors.
Here is the link list:
digg , gnolia, propeller , store digg ,bibsonomy.org ,a1-webmarks ,mixx.com , mister-wong , bmaccess , newsvine , mypip , mylinkvault , furl , backflip

3.Search engines and directories:
Search Engin: Google,MSN,Ask,alltheweb, and many more.
DoFollow Directories:
PR: 8
http://www.dmoz.com

PR: 6
http://www.bizjournalsdirectory.com
http://www.zoominfo.com/
http://www.incrawler.com/

PR: 5
http://searchsight.com
http://www.illumirate.com
http://www.ubdaily.com
http://www.directorym.net
http://www.prolinkdirectory.com
http://www.dmegs.com

PR: 4
http://www.a1webdirectory.org
http://www.all-linkdirectory.com
http://www.esiq.org
http://www.treshella.co.uk

4.Join and participate in Kaboodle . Add in products with your product url links.

5.Create blogs about your products and stores. Example: Blogger, MySpace, Wordpress and more.and Feed and ping your store blogs. Icerocket, BlogExplosion, Technorati, Weblogalot, Pingomatic, Pingoat, …. Make sure that your posting on your blog is fresh. Keep updating.Offer different RSS/social bookmarking option on your blog.

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We need to realize we are all in the Customer Business – by Glenn Pasch

Friday, April 16, 2010

Howard Schultz, the CEO of Starbucks stated, “We are in the customer business serving coffee, not the business of coffee serving customers.”

I think everyone who is in the Call Center Industry needs to remind their staffs what that means. If you asked your staff, would they say they are in the call center/contact center business, or would
they say they are in the customer business.

It is a different focus. For example: if you say you are in the business of selling cars, then is your focus on making customers happy or moving cars.That’s the same for

Now some may say, but I have to sell cars. Understood but if you are focused on your customers, then you will provide them what they need when they are looking for a car versus what you think they need.

I stress this fact because companies will lose customers really fast when they forget what it feels like to be a customer. In a call center, that would mean what it feels like to receive a call from a center or when you call in regarding a product you purchased. When you focus on providing an excellent customer experience with your business, then when they buy from you they will become your best best salespeople or brand advocates. We all do it in many ways from telling our friends
where to eat, what to buy, what new group to listen to. Brand advocacy
is why companies grow, but remember it is not just the product the customer is buying but the experience they get from your whole organization top to bottom including how call centers sell or handle inquiries. The better your center handles this, the more hours you may get from your vendor.

So let’s talk about what excellent customer service is and one aspect that you can easily adjust in your business for improved performance.

I believe excellent customer service is when “an organization exceeds their customer’s expectations consistently”. I love the word “Consistently” in regards to excellence. Anyone can do something one time. Great companies or individuals do it over and over. What you need to ask yourself is whether excellent customer service is a philosophy that runs through your entire company, or just a department that handles complaints.

There are many aspects of excellent customer service but let’s focus on one very important aspect and how we can implement it.

(Continued)

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What if the Undercover Boss showed up to Your Call Center? – by Glenn Pasch

Friday, April 16, 2010

I am sure we all have seen or heard about this new television show. The boss of a company dons a disguise so its employees won’t recognize him and he gets hired to work on the front lines of his company. The point is to see what working conditions the people in his company work under and possibly hear how they feel about the company and its leadership.

It’s a little too cliché for my taste, but I am far from a TV critic. Still, it did make me think, what if the boss of your company came into your call center and you did not know it was him?

Would he be proud of what he sees? Would he see a motivated work force? What kind of call center training would he see? Would the center be presentable? Would he find you on the floor or behind a desk?

If you have any concerns, then you need to step back and review how your call center has drifted from its original vision. Where I would look first would be the most basic step taught in any good management-training program.

Leadership has to set the correct example.

As a leader of others, you have to remember that every employee under you looks to you as an example. If you are holding up the standards of the company, doing your job correctly, working as hard as you expect others to work, and treating people courteously, that will trickle down. If, on the other hand, you manage by the “Do as I say, not as I do” mentality, then I am sure this is a root cause of what the Undercover Boss has discovered.

A good way to always set the example is to work as if your boss is right behind you. You should never have the thought, “Oh, I am glad my boss didn’t see me do that” or speak to anyone in a way that you would not if your boss was there.

It sounds simplistic, because it is. Too many times people have different ways of working when they think the boss is watching or on site for the day. The thing most people don’t understand is that if your boss is perceptive in any way, he can see you are uncomfortable doing things in this manner. The looks on the faces of your co-workers will give you away. They will have that disgusted look when they see you act this way because you are trying to cover up your poor work habits with a dog and pony show.

I would question the Undercover Boss as well. How did you not see what was going on? Did you not have a communication structure of people you trusted on the ground reporting back? Do you have a schedule to get out into the field to see for yourself? Do you set the correct example?

If I was a boss and I found this to be one of my centers, I would blame myself as much as any other employee.

Bosses need to get out of the office and get to the front lines to see and hear from their employees. It helps to connect you to these employees and to see how your decisions really impact the company. It is easy to think something works from your office, but it may not work in reality. You must also have a structure for open communication, where your decisions can be reviewed and feedback is expected versus a culture where everyone is afraid of disagreeing or giving you bad news.

The more you stay behind the desk, the more you manage numbers, not people. Then you are going to be surprised when you go out into the field and see what really is happening – the condition of the workplace, the morale of the workers, and the overall the attitude of those who are meeting your customers each and every day.

Make sure, though, that any visit has enough time to see what is going on, not a presidential stopover, where you shake some hands, say a few nice words about “how lucky the company is to have you,” and then jump in your car and head off back to the safety of your office. That does more harm than good because people know when visits are sincere versus staged.

So, the next time you hire someone, you may never know, it could be your boss or someone they know, checking up to make sure what corporate wants to happen is, in actuality, what is happening. And for all of those bosses who may be afraid to look, if you want your call centers to gain market share, get up, get out, and see what is going on – and set the correct example.

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Learn CEM and passion on it

Thursday, April 15, 2010

I would love to help answer this, as CEM is what a company should be all about, if you do not have customers, you do not have a business. In the true meaning of CEM, this is about the perception of the customer from the first time they know or deal with your company and throughout their whole journey with you, on some occasion that may only be once, and that once may be because it is a one major purchase or it could be they do not want to deal with you again because of their experience.

Yes of course I engage in CEM, I do not just engage, I have a passion and completely believe in it. How you train and nurture your people to understand the importance of the customer is extremely imperative.

Measurement – many ways to do this, one live information on your complaints, daily SLA reports understanding where the issues are, be transparent with your people on these statistics – put solutions in place to overcome the issues, collaboration between departments is very important, as complaints can be for many reasons, eg in a manufacturing company it can be from warehouse and distribution, production (quality of product), internal processing errors etc, so the relation between departments is vital to overcome these problems without people perceiving they are being blamed, it is about working together to understand the issues and sorting them out so the customer is happy. Then rolling monthly reports that are reported to the board on customer satisfaction levels to benchmark improvements. Additionally survey your customers twice a year, phone, mail and face to face, independent body to support.

(Continued)

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Customer Experience Management – it mean to you?

Thursday, April 15, 2010

Customer Experience Management (CEM) is a very popular topic among call center leadership groups. It is an area I am very interested in, however I have found that many people have different definitions for it, and differing perspectives on how a customer contact center can influence customer experience. I’d like to open a discussion surrounding this popular industry movement by asking a few questions.

Here is the question of Richard:
1. Do you actively engage in Customer Experience Management?
2. How do you define CEM, and how are you able to “manage” the customer experience?
3. What types of metrics and standards do you have in place to measure your success or failure?
4. Where did you learn about CEM, and what resources do you reference to stay up-to-date in this area?
5. Who are the leading professionals in this arena?

Here I find the answer:

(Continued)

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Is it worth generating content for Social media?

Thursday, April 15, 2010

If nothing else, I think it’s worth considering the search benefits of a social media strategy.
If you care about people finding you online business- and who doesn’t in the travel business? – it’s worth investing time in raising your profile through social media channels.

If the question is about social media marketing- not sure that is worth it (yet – for everyone)
However, it could well become worth it in the next few years. At which point unless you have been active.

- you won’t have the right mindset
- you will have to start from the beginning
- you may not see it coming

Its like when agents moved from selling to a local geographic niche to selling online. Suddenly catchment areas were larger and hence fewer were needed. I think social media will have the same impact – but in travel – only a few sectors / niches has it had a substantial impact.

Also social media is great for long term engagement with a customer. Many small tour operators though have single transaction customers – so social media has to be quite different. Larger companies with long term multi-transaction customers have a different approach though…. so bear that in mind too.

We know Google cares about inbound links. Can you generate links through your blog? Absolutely.
Can you surf the long-tail quickly and cheaply through a steady stream of keyword rich and relevant posts? Definitely.

I am not sure automation is the answer to your time+effort dilemma but there might be ways to streamline your existing efforts while still reaping the benefits.

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